Delivery Information

At Bell & Beau, every order is thoughtfully prepared and carefully packed to ensure it arrives beautifully and safely.

Unless otherwise stated on the product page, orders are dispatched within 1–2 working days using our trusted delivery partners DPD / DHL / Royal Mail by Tracked delivery.

Orders placed before 12pm are usually dispatched the same working day whenever possible. (working days Mon-Fri)

Shipping Charges

Shipping charges are calculated according to the destination country and the size of the products ordered. Certain oversized or bulky products, such as dog beds, may incur higher shipping charges due to their dimensions and handling requirements. The applicable shipping cost will always be displayed at checkout before payment.

UK Mainland Delivery

Tracked Express (1–2 Working Days)

• £6.95 per order
• Free UK mainland delivery on orders over £125.

Once your order has been dispatched, you'll receive tracking details so you can follow your parcel every step of the way.

Northern Ireland, Scottish Highlands & Islands, Channel Islands & Isle of Man

We're delighted to deliver throughout the UK.

Delivery charges to Northern Ireland, the Scottish Highlands & Islands, the Channel Islands and the Isle of Man vary depending on your location and the size of your order.

Please contact us before placing your order and we'll be happy to provide a personalised delivery quotation.

International Delivery

We are pleased to offer international delivery to selected countries using trusted courier partners, including DHL. Delivery times are estimates only and may vary depending on customs clearance and local delivery services.

Customs, Duties & Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import VAT, handling charges or other local taxes. These charges are the responsibility of the customer unless they have been prepaid at checkout.

From 1 July 2026, revised European Union customs procedures may apply to imported goods. Customers are responsible for paying any customs duties, VAT or import charges required by the destination country before delivery can be completed.

Digital Products

Any downloadable products are delivered instantly by email following purchase. No physical item will be shipped for digital products.

Packaging

Every Bell & Beau order is beautifully packaged with care to ensure your purchases arrive safely and ready to enjoy.

Delivery Information

Please ensure your delivery address is entered correctly at checkout, as we cannot be responsible for delays or additional charges resulting from incorrect address details.

While we always aim to dispatch orders promptly, delivery times may occasionally vary during busy periods, public holidays or due to circumstances outside our control.

Failed Deliveries & Uncollected Parcels

If a parcel is returned to Bell & Beau because:

• An incorrect delivery address was provided
• Delivery was refused
• The parcel was not collected from a designated collection point
• Delivery could not be completed after multiple attempts

a £8.95 return-to-sender fee will be deducted from any refund issued.

Should you wish for your order to be re-dispatched, a new delivery charge will be payable before the parcel is sent again.

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Delivery Delays

While we work closely with our delivery partners to ensure prompt delivery, we cannot be held responsible for delays caused by customs inspections, severe weather, transport disruptions or other circumstances beyond our reasonable control.

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Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate. We cannot accept responsibility for delays, additional charges or failed deliveries resulting from incorrect or incomplete address information.

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Returned Shipments

If an order is returned to us because delivery was refused, customs charges were not paid, the parcel was unclaimed, or the delivery address was incorrect, a return-to-sender fee of £8.95 will be deducted from any refund. Should you wish to have the parcel re-dispatched, a new shipping charge must be paid before the order is sent again.

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Delivery Times

Estimated delivery times are provided for guidance only and begin from the date your order is dispatched. Delivery times are not guaranteed and may vary during busy periods, public holidays or due to circumstances outside our control.

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EU Orders

Orders shipped to countries within the European Union may be subject to customs duties, import charges, handling fees, and local taxes in accordance with the destination country's regulations. These charges are the responsibility of the customer unless otherwise stated at checkout.

Delays caused by customs clearance are outside of our control and are not considered delivery delays for which we are liable. Any customs duties, import taxes, or handling charges applied by the destination country or carrier are the responsibility of the customer. Failure to pay these charges may result in the parcel being returned to us. Any return shipping or carrier fees incurred will be deducted from any refund issued.

Need Assistance?

If you have any questions regarding delivery or your order, our team is always happy to help.

Email: sales@bellandbeau.com